|
|
WARRANTY
We warrant that the products sold in our website are 100% brand
new and free from defects in material and workmanship.
All products sold from our website have a one year warranty period
unless otherwise stated. The products are brand new and are free
from defects in material and quality. Our detailed warranty policy
is as follows:
Unless otherwise specified, we warrant our products for 1 year
under normal, non-commercial use.
After ninety (90) days and up to one (1) year of purchase, we will,
subject to inspection, repair the defective battery pack or replace
it with a new or reconditioned unit. The return must be accompanied
by a Return Merchandise Authorization (RMA) number, which is to be
issued upon request, and must be shipped prepaid. A shipping rebate
will be extended to the customer in the event that a defect in material
or workmanship is confirmed.
Unless otherwise specified, the warranty period is a year from the
date of original purchase. A replacement item, if sent, does not
restart or in any way extend the warranty period.
For battery packs or battery related products, cell capacity depletion
over time under regular use is normal, and is not an indication
of defect. A battery pack that retains eighty percent (80%) of its
original capacity after twelve months is considered normal.
For battery packs or battery related products, warranty is void
if the battery pack has been improperly charged, installed or misused
in any way, or if the label and/or bar coded warranty label has
been removed or tampered with.
Where applicable, all requests for warranty returns must be accompanied
by a proof of purchase and be made through the dealer or outlet
where the battery pack was originally purchased.
If you change your mind and want to return the item for a refund,
you can contact our customer service department and obtain a Return
Merchandise Authorization (RMA) number within fifteen (15) days
of purchase. Return within thirty (30) days from purchase, arrangement
can be made for exchange, credit or refund at our discretion. A
product returned for refund or exchange must be in its original
packaging, and it must be complete, and undamaged. Customer is responsible
for shipping charges on returned items. For your protection, we
strongly recommend that you insure your return shipment against
loss or damages, and that you use a shipper that can provide you
with proof of delivery. Our return policy is to refund the purchase
price (not including Delivery Charges (service charge included)).
This warranty does not extend to devices, such as computers or cameras
that are powered by our battery packs. We shall not be held responsible
for the improper use of our product(s).
Your receipt of an order confirmation from us does not signify
our acceptance of your order. We reserve the right to accept or
decline your order at any time after receipt of your order for any
reason. If your credit card has already been charged for the purchase
and your order is cancelled, we shall immediately issue a credit
for the amount charged to the credit card used in the order. Certain
orders placed must obtain our pre-approval with an acceptable method
of payment, as established by our billing department. We may require
additional verifications or information before processing and shipping
any orders.
General Return Policy
It is our goal to provide our customer with 100% satisfaction.
If, for any reason, you are not satisfied with our product(s), please
contact us immediately either by phone or e-mail and have your invoice
handy. We will try our best to solve your problem. If you return
the product(s) to us within 15 days, we will refund you the full
product price (delivery and service charges will not be refunded
unless it is proved that the return is a result of our error). Prior
to returning our products, email us for a RMA and complete the instructions
on how to ship the product(s) back to us. Please see "RMA procedures"
below. Where applicable, all requests for warranty returns must
be accompanied by a proof of purchase and be made through the dealer
or outlet where the products was originally purchased. All returns
are for credit only and must be made within fifteen (15) days after
the invoice date. We reserve the right to charge a twenty-five percent
(25%) restocking fee.
Return Merchandise Authorization
(RMA) Procedures
Obtain a Return Merchandise Authorization (RMA) number: All returns
must have a RMA for processing. Please e-mail us in info@battery-depot.co.uk
to obtain approval as well as the RMA. RMA are only valid for thirty
(30) days (postmarked by or carrier posted by the 30th day).
Include RMA on the outside of the package: It should be clearly
displayed on the return-shipping label of the package. Packages
without a RMA will not be accepted.
Shipped within thirty (30) days: Products must be returned within
thirty (30) days after the issuance of the RMA. Packages received
after the 30th day will not be accepted and will be returned to
the customer.
Repack in original packaging: Enclosed everything originally received,
including all manuals and related materials. Place the packaged
product in a protective outer box. We must receive all original
products in order to process your return or exchange. We are not
responsible for products that are damaged due to poor packaging,
defaced packaging, or lost shipments. Products must be returned
100% complete, including all components, original boxes and packing
materials, manuals, blank warranty cards, and other accessories
provided by the manufacturer.
|
|
